Privacy Policy

Introduction

Solo Syntax ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our services.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, company name, and job title
• Project Information: Details about your AI projects, requirements, and business objectives
• Communication Records: Records of our communications, including emails, calls, and meeting notes
• Payment Information: Billing address and payment details (processed securely through third-party providers)

Automatically Collected Information

• Usage Data: Information about how you use our website and services
• Device Information: IP address, browser type, operating system, and device identifiers
• Analytics Data: Website traffic, user behavior, and performance metrics
• Cookies and Tracking: Data collected through cookies and similar technologies

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Provide and maintain our AI development services
• Process and fulfill project requests
• Communicate about projects and deliverables
• Provide customer support and technical assistance

Business Operations

• Process payments and manage billing
• Improve our services and develop new offerings
• Conduct research and analytics
• Comply with legal obligations

Marketing and Communications

• Send newsletters and updates about our services
• Share relevant industry insights and research
• Promote our open-source tools and community initiatives
• Invite you to events and webinars

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing
• Email marketing and communications
• Analytics and performance monitoring
• Cloud computing and data storage

Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government investigations
• Protection of our rights and property
• Prevention of fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls limit who can view and process your information
• Regular Audits: We conduct regular security assessments and audits
• Secure Infrastructure: Our systems are hosted on secure, certified cloud platforms
• Employee Training: Our team receives regular privacy and security training

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Request information about how we process your data

Correction and Deletion

• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent where processing is based on consent

Processing Restrictions

• Object to certain types of processing
• Restrict how we use your information
• Opt out of marketing communications

To exercise these rights, please contact us at legal@solosyntax.com. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

Types of Cookies

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand website usage and performance
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

Third-Party Services

Our website and services may integrate with third-party services, including:

• Google Analytics: For website analytics and performance monitoring
• Clearbit: For company logo display and enrichment
• GitHub: For open-source project hosting and collaboration
• Social Media Platforms: For social sharing and engagement
• Payment Processors: For secure payment processing

These third-party services have their own privacy policies, and we encourage you to review them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

• We will update the "Last updated" date at the top of this policy
• For significant changes, we will notify you by email or website notice
• Your continued use of our services after changes constitutes acceptance

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

We are committed to resolving any privacy concerns you may have.